Privacy Policy

This Privacy Policy describes how trueedgesupply.com (“we,” “us,” or “our”) collects, uses, discloses, and otherwise processes information about you, including when you access or use our websites, mobile apps, or other online products and services (collectively, our “Services”), or when you otherwise interact with us, such as through our customer support channels or on social media. We may provide different or additional notices of our privacy practices for certain products, services, or activities, which will supplement or replace the disclosures in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to our Services). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

CONTENTS

  1. Collection of Information
  2. Use of Information
  3. Information Security
  4. Processing of Information
  5. Targeted Advertising and Analytics
  6. Disclosure of Information
  7. Your Choices
  8. Children’s Privacy
  9. Contact Information

1. COLLECTION OF INFORMATION

The information we collect about you depends on how you interact with us or use our Services. We collect information you provide directly to us, such as when you create an account, fill out a form, make a purchase, communicate with us via third-party platforms, request customer support, or otherwise communicate with us. The types of information we obtain may include:

  • Your name and contact information
  • Demographic information, such as your age or gender
  • Commercial information, such as the products you have purchased, returned, or considered
  • Payment information, such as your payment method
  • Identity verification information, such as usernames and passwords
  • Social media information, such as your social media handles and content you post on our pages
  • User content, such as your communications with us and any other content you provide
  • Inferences drawn from or created based on other personal information we obtain about you
  • Any other information you choose to provide

We automatically collect certain information about your interactions with us or our Services, including:

  • Activity Information: We collect information about your activity on our Services, such as items you place in your cart.
  • Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, and links clicked.

These technologies help us remember your information, understand how you use and interact with our websites, tailor our websites around your preferences, improve our Services and your experience, measure the usability of our websites, and otherwise manage and enhance our websites.

You can usually adjust your browser settings to remove or reject all or some browser cookies. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

We may derive information or draw inferences about you based on the information we collect. For example, we may infer your approximate location based on your IP address.

2. USE OF INFORMATION

We use the information we collect to fulfill your orders and to provide, maintain, and improve our Services and other offerings. We also use the information we collect to:

  • Personalize your experience with us
  • Send you technical notices, security alerts, support messages, and other transactional messages
  • Communicate with you about products, services, and events offered by trueedgesupply.com and others
  • Provide you with customer service support
  • Monitor and analyze the effectiveness of our advertising
  • Monitor and analyze trends, usage, and activities in connection with our products and services
  • Develop new products and services
  • Facilitate contests, sweepstakes, surveys, and promotions
  • Support our internal business operations
  • Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity
  • Comply with our legal and financial obligations
  • Provide and administer loyalty programs that we offer
  • Process information as disclosed at the time you provide and/or we collect the information

3. INFORMATION SECURITY

We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized access, destruction, loss, alteration, disclosure, or use.

4. PROCESSING OF INFORMATION

We process your personal information based on different legal grounds depending on the context. We may process your information based on your consent, to perform a contract with you, to comply with legal obligations, or for our legitimate business interests, such as improving our Services, marketing our products, and preventing fraud.

5. TARGETED ADVERTISING AND ANALYTICS

We may use third-party analytics services on our Services. The providers of these analytics services use technologies such as cookies and web beacons to help us analyze your use of our Services. The information collected through these means may be disclosed to or collected directly by these analytics services.

We engage others to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, better understand your activity, and perform related services across the web and in mobile applications. To do so, these entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other websites and mobile apps.

6. DISCLOSURE OF INFORMATION

We may disclose personal information in the following circumstances:

  • To Vendors and Service Providers: We make personal information available to our vendors, service providers, contractors, and consultants who perform services on our behalf, such as companies that assist us with web hosting, shipping and delivery, payment processing, financing, fraud prevention, customer service, data enrichment, analytics, marketing, and advertising.
  • For Marketing Purposes: We disclose personal information to third parties for their own marketing purposes and to expand the reach and effectiveness of our own marketing campaigns. If you provide a product review or otherwise post content on our Services, the public/other users of our Services will be able to see this information.
  • To Law Enforcement Authorities and Individuals Involved in Legal Proceedings: We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
  • To Protect Rights: We disclose personal information if we believe that your actions are inconsistent with our terms of use or policies, if we believe you have violated the law, or to protect the rights, property, and safety of trueedgesupply.com, our users, the public, or others.
  • In Connection with Business Transfers: We disclose personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent or at Your Direction: We disclose personal information with your consent or at your direction.

7. YOUR CHOICES

You have several choices regarding your information:

  • Account Information: You may update or correct certain account information by logging into your account.
  • Marketing Communications: You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
  • Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
  • Privacy Rights: Depending on where you live, you may have certain rights with respect to your personal information, such as the right to access, correct, delete, or port your data, or to opt out of certain processing activities.

8. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

9. CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact us through our website at trueedgesupply.com.