RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return or exchange most items within a reasonable period, provided they are in original, unused condition with all tags attached. Final sale items are not eligible for return or exchange.

HOW TO INITIATE A RETURN OR EXCHANGE

To begin the process, please visit our online returns portal at trueedgesupply.com. You will need your order number and email address. The portal will guide you through the steps to generate a prepaid return label and instructions. Returns must be initiated through this portal; we cannot accept direct returns sent to our facilities without prior authorization.

RETURN & EXCHANGE POLICIES

• All returns and exchanges must be initiated within the specified timeframe from the delivery date.
• Items must be unworn, unwashed, and in original condition with all tags and packaging.
• For exchanges, the desired replacement item is subject to availability.
• Return credit will be issued in the original form of payment once the return is processed. Please note that shipping costs are non-refundable.
• Sale items, limited edition products, and certain designated categories are marked as final sale and cannot be returned or exchanged.

INTERNATIONAL RETURNS

International customers are responsible for any return shipping costs, customs duties, and taxes. We recommend using a traceable and insured carrier for your return shipment, as we cannot be responsible for packages lost in transit. Refunds will be issued for the merchandise value only, excluding any original shipping, duties, or taxes.

EXCEPTIONS & SPECIAL CASES

Defective or incorrect items received must be reported within a short period of delivery. Please contact our customer service team through the portal at trueedgesupply.com for immediate assistance. We will work to resolve the issue promptly, which may include a prepaid return label and expedited replacement.

RETURN PROCESSING TIME

After your return is received at our warehouse, please allow several business days for processing. You will receive an email notification once your return has been processed and your refund has been issued. The timing for the credit to appear on your account depends on your financial institution.

EXCHANGE PROCESSING

For exchanges, once we receive your return, the replacement item will be shipped out subject to availability. If the requested item is out of stock, we will issue a refund to your original payment method. You will receive shipping confirmation once your exchange order is on its way.

STORE RETURNS

Items purchased from a retail partner or authorized dealer must be returned to the original place of purchase. We cannot process returns or exchanges for items not purchased directly through our official channels.

GIFT RETURNS

Items received as a gift may be returned for store credit. The process requires the order number. Store credit will be issued via electronic gift card.

For any questions not addressed here, our detailed FAQ section is available at trueedgesupply.com. For direct assistance with your return or exchange, please initiate a request via our returns portal first. This allows us to serve you most efficiently. Thank you for your understanding and cooperation.